Legal
Refund policy
Before paying you can use the full editor for free. If Pro does not work for you, ask for a refund within the period below.
First payment
If you are not happy with Pro, you can ask for a full refund of the first payment within 14 days of the purchase, without having to give a reason.
Renewals
Renewals can be refunded if you ask within 14 days of the charge and you did not use sync or the cloud in that period. If you forgot to cancel an annual renewal, write to us: we look at it case by case.
Cancelling is not a refund
Cancelling (from the app, in Settings › Account & cloud › Manage subscription) stops future charges, but does not return what was already paid: Pro lasts until the end of that period. If you also want a refund, ask for it as explained below.
How to ask
- Write to soporte.gidanapps@gmail.com from the email you paid with, or reply to the Lemon Squeezy receipt.
- Include the order number shown on the receipt.
The refund is made by Lemon Squeezy, the Merchant of Record, to the same payment method. How long it takes to show up depends on your bank or card. Once refunded, the subscription is cancelled and the account goes back to Free; your projects are not deleted.
Your rights
This policy does not limit the rights consumer protection law gives you in your country. In Colombia, the Consumer Statute (Law 1480 of 2011) recognizes, depending on the case, a right of withdrawal and a right to reverse the payment in distance purchases, and you can go to the Superintendence of Industry and Commerce (SIC).